Q: What is the role of NGO in consumer protection?
Ans: Privatisation is the primary form of production in the market-oriented capitalist economy. Additionally, consumers are still solely accountable for the things they choose. These manufacturing firms have grown into large, well-organized organisations with a strong hold on all the products on the market as a result of the changing times. Such private firms, in contrast to those under the supervision of democratic or other kinds of government, exclusively have financial gain as their goal.
As a result, there have been cases of product tampering and adulteration done in an effort to deceitfully increase profits. Or, on some occasions, they use deceptive marketing techniques to trick customers into ending with their hard-earned cash. This occurs more frequently when goods or services are offered by any privately held businesses. When victims encounter such company entities, they frequently find themselves powerless to recover their stolen funds or obtain relief from their suffering. By the end of the 19th century, a number of movements for the defence of consumers against massive corporations had begun to take effect.
All around the world, these movements result in consumer organisations. These organisations were created to represent all customers who are subject to abuse. They frequently pursue legal action, protests, campaigns, or other forms of nonviolent protest.
There are a lot of consumer organisations in India that fight to stop businesses from mistreating their customers. As an example, the organisations are Akhil Bhartiya Grahak Panchayat, Consumer Guidance Society of India, All India Consumer Protection Organisation, The Consumers Eye India, United India Consumer's Association, Grahak Shakti, Coordinated Action of Consumer & Voluntary Organisations, Consortium of South India Consumer Organisations (COSICO), Consumer Awareness, Protection and Education Council (Cape Council), Consortium of South India Consumer Organisations, and Consumer Guidance Society of India. 'Jago Grahak Jago' is a consumer awareness campaign that has been launched by the Ministry of Consumer Affairs of the Government of India.
These non-governmental organisations are always working to gather information and survey results regarding product testing and user experiences for a variety of goods and services. The information acquired enables them to identify any unethical business practises and push public awareness as well.
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