Q: What is consumer under consumer protection act ?

Ans: According to section 7 of consumer protection act, 2013, a "consumer" means any person who—
(i) buys any goods for a consideration which has been paid or promised or partly paid and 
partly promised, or under any system of deferred payment and includes any user of such goods other than the person who buys such goods for consideration paid or promised or partly paid or partly promised, or under any system of deferred payment, when such use is made with the approval of such person, but does not include a person who obtains such goods for resale or for any commercial purpose; or

(ii) hires or avails of any service for a consideration which has been paid or promised or partly paid and partly promised, or under any system of deferred payment and includes any beneficiary of such service other than the person who hires or avails of the services for consideration paid or promised, or partly paid and partly promised, or under any system of deferred payment, when such
services are availed of with the approval of the first mentioned person, but does not include a person who avails of such service for any commercial purpose. 

So, a consumer is a person who consumes a product or service. The word consumer is often used interchangeably with the word customer. This is not entirely accurate. A customer is a person or organisation that purchases goods or services as well as hires or avails any service for a consideration. They may or may not consume them.

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