Q: What are complainant and complainant under consumer protection act ?

Ans: (b) "complainant" refers to (i) a customer; (ii) any voluntary consumer association registered under the Companies Act, 1956 (1 of 1956), or under any other currently in effect law; or]
(iii) Any State Government or the Central Government that files a complaint;
3[(iv) a consumer or consumers, where several consumers have a common interest;]
4[(v) in the event that a consumer dies, his heir or legal representative;]
(c) "Complaint" refers to any accusation made in writing by a complainant that-- 5[(i) any trader or service provider has engaged in an unfair trade practise or a restrictive trade practise;]
(ii) 7[the items he purchased or agreed to purchase] have one or more flaws; (iii) 8[the services he employed or accessed or agreed to employ or access] have flaws of any kind;

9[(iv) a trader or service provider, as the case may be, has charged a price for the goods or for the services mentioned in the complaint that is higher than the price that is (a) fixed by or under any law currently in effect; (b) displayed on the goods or any package containing such goods; (c) displayed on the price list that is displayed by him by or under any law currently in effect; (d) agreed upon by the parties;
(vi) services that are dangerous or likely to be dangerous to the life and safety of the public when used, are offered for sale to the public. (a) in violation of any standards relating to the safety of such goods as required to be complied with, by or under any law currently in force. (b) if the trader could have known with due diligence that the goods so offered are unsafe to the public.

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